Returns and Exchanges
The return period and eligibility vary by collection and are indicated in the Shipping & Returns section under each product. You may return eligible products within the stated return window, provided they are in their original condition, unused, and in their original packaging with all labels and tags attached. For hygiene reasons, we do not accept returns or exchanges on cosmetics, underwear, swimwear, or any items marked as non-returnable in the product’s Shipping & Returns section. The original invoice must be provided for any return. If a product is defective or incorrect, you must return it within the indicated return period. We will arrange a pickup, and Maison Safqa will cover the return shipping cost. Eligible returns are subject to a 25 SAR return fee, unless the item is defective or incorrect. Please note that logistics and delivery fees are non-refundable.
Refunds
Refunds will be issued to the original payment method used for the order. Refunds may take up to 14 business days to be processed after receiving the returned product. Refunds are only applicable if the returned product meets the criteria specified above.
