Question 1

What types of products are available on Maison Safqa?

Accepted Answer

Maison Safqa offers a carefully curated selection of fashion, beauty, and lifestyle produts. Our collections feature premium to luxury brands and exclusive, limited-time items.

Question 2

How long do sales last?

Accepted Answer

Each sale is available for a limited time, typically between one day to a week. Once a sale ends, the products will no longer be available.

Question 3

How frequently are new sales launched?

Accepted Answer

New sales are introduced regularly, based on our latest curated selections for you. We recommend subscribing to our notifications to stay informed about upcoming collections.

Question 4

Are the products authentic?

Accepted Answer

Absolutely. At Maison Safqa, we prioritize authenticity and quality. Every product is carefully verified by our expert team to ensure it meets the highest standards before it reaches you. You can shop with complete confidence.

Question 5

Where is my order & how can I track it?

Accepted Answer

Once your purchase is made, you'll receive a confirmation email with an estimated delivery date. Once your order is handed over to the carrier, you'll receive an email notifying you that 'Your package is on the way.'

Question 6

What should I do if an item is missing from my order?

Accepted Answer

Before contacting us, please check the following: 1. Verify your order confirmation email to ensure all items were included. 2. Check the packaging thoroughly, as sometimes small items may be overlooked. 3. If an item is indeed missing, please contact us promptly.

Question 7

What should I do if I receive a defective item?

Accepted Answer

We apologize for any inconvenience caused. If you receive a defective product, please contact us immediately for assistance.

Question 8

What should I do if I receive the wrong item?

Accepted Answer

We apologize for the error. Please contact us immediately, and we'll resolve the issue promptly.

Question 9

What should I do if I receive an item with a security tag attached?

Accepted Answer

If you receive an item with a security tag attached, you have two options: 1. Request assistance from our customer service team for guidance. 2. If feasible, visit a nearby store for tag removal.

Question 10

Where is my order & how can I track it?

Accepted Answer

You can track your order using the tracking number provided in your shipping confirmation email...

Question 11

How can I modify my order?

Accepted Answer

Once your order is paid, it's validated with the brand or our logistics partner, and modifications are no longer possible.

Question 12

What countries do you deliver to?

Accepted Answer

We currently deliver to Saudi Arabia and the United Arab Emirates. We will soon expand our delivery countries.

Question 13

How do I initiate a return?

Accepted Answer

Please check the specific return policies for each brand under the Shipping & Return page by clicking on the following link. If return is allowed, please follow instructions on the following link.

Question 14

What are the return shipping costs?

Accepted Answer

Please check the specific return policies for each brand under the Shipping & Return page by clicking on the following link. If return is allowed, please follow instructions on the following link.

Question 15

How long does it take to receive a refund for returned items?

Accepted Answer

Refunds typically take 1 to 2 weeks from the date the returned package is received at our warehouse or the brand's warehouse.

Question 16

What is the return period?

Accepted Answer

The return period and eligibility vary by collection and are listed in the Shipping & Returns section under each product. Please refer to that section for the details.

Question 17

Can I exchange an item?

Accepted Answer

Unfortunately, due to the nature of our event sales, we're unable to process exchanges. If you wish to return an item, please follow the provided return instructions.

Question 18

What payment methods do you accept?

Accepted Answer

We offer various payment options, including credit and debit cards (Visa, Mastercard, Apple Pay). Additionally, our platform supports installment payments through Tamara and Tabby.

Question 19

How do I create a customer account?

Accepted Answer

Creating your account is simple. Visit our website and click on the Create an account option. Fill in the required information, such as name, email, etc., and your account will be created.

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